Archive for August, 2025

A photograph of Harry Gordon Selfridge taken circa 1910

The art of customer satisfaction…

You’d think that this would be quite an easy topic, after all, it was Harry Gordon Selfridge, the founder of Selfridges department store in London, around 1909, who said “The customer is always right”.

A photograph of Harry Gordon Selfridge taken circa 1910
Harry Gordon Selfridge circa 1910